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“Employee connection and loyalty is what makes DACHSER stand out”

From one-man company to global player – In its 90-year history, DACHSER has become an international heavyweight in the field of logistics. But how has the logistics provider benefited in that time from the loyalty of its employees and its structure as a family-owned company? Dr. Andreas Froschmayer, Corporate Director Corporate Development, Strategy & PR at DACHSER, explains.  

Women leading in logistics at DACHSER South Africa

Three dynamic women in the Cape Town office of DACHSER South Africa, part of global logistics leader Dachser, are navigating their way through a successful career in the traditionally male-dominated field of logistics.

Portia Dryden, Adenisha Jeftha and Sasha-Lee Juter all joined the company through DACHSER’s well-established learnership programme and progressed to become permanent employees. The women share several traits, including enthusiasm for their role in logistics, a capacity to build strong relationships, delight in keeping things running smoothly, and an enjoyment of the diverse challenges logistics brings.

Dryden, now an Air & Sea Import Controller, says that what excites her about her role knowing how essential logistics is in the global supply chain. “It puts a smile on my face when I walk into a clothing store where they are launching their new range for the season, and I know that I had a hand in making sure the imported garments reached the stores in time. This industry opens your world to see how many different sectors work, and in many cases, you gain a deep insight into what happens behind the scenes. The freight industry is multi-dimensional and always growing. With advances in technology, there is always something new to be learnt and that keeps me interested and excited.”

Dryden says although great strides have been made in the last decade, working in a male-dominated field can be intimidating on different levels, from dealing with service providers to liaising with customers, as gender-based barriers have been there for a long time.  “I learned that I had to walk the walk and forget about old, outdated expectations of how one should behave based on gender. Instead, I grew my confidence by learning the trade and gaining the experience. I focused on what I, as an individual, can bring to the table. This does not mean that the road to professional and personal success is challenge-free, but rather that I am both willing and resilient enough to face them.”

The highlight of sea freight controller Adenisha Jeftha’s career was handling her first big client independently after several months of permanent employment.  She then became the key accounts controller on that account and her portfolio has extended to a range of clients across different industries. She thrives on the variety and meeting deadlines. “The constant change in my day excites me - this is not just a A-Z job. I am really motivated by making sure that shipments arrive on time.”

Jeftha says her colleagues and clients inspire her daily. “The relationships we build with our clients and colleagues are a key reason why most staff want to stay at Dachser. We’re more than just colleagues, we’re a family.”

 Airfreight Exports Supervisor Sasha-Lee Juter agrees. “Each new day holds different challenges, different difficulties, but it’s the relationships you build over the years that makes all of that worth it.  Juter is determined to show that logistics no longer needs to be a male dominated industry. “Times have changed so much and I believe the industry has very quickly developed and is allowing more women to steer the ship. To keep attracting women to logistics, companies need to create a culture of equality where we can thrive.”

“I would recommend this career to any individual that likes working under pressure and in a fast-paced environment,” Jeftha concludes. “This is genuinely a great industry to work in.”

About DACHSER:

A family-owned company headquartered in Kempten, Germany, DACHSER is a leading supplier of logistics services worldwide. DACHSER offers comprehensive transport logistics, warehousing, and customer-specific services in two business fields: DACHSER Air & Sea Logistics and DACHSER Road Logistics. The latter consists of two business lines: DACHSER European Logistics and DACHSER Food Logistics. Comprehensive contract-logistics services and industry-specific solutions round out the company’s offerings. A seamless shipping network—both in Europe and overseas—and fully integrated IT systems ensure intelligent logistics solutions worldwide.

Thanks to some 30,800 employees at 376 locations all over the globe, DACHSER generated revenue of 7.1 billion euros in 2021.  Country organisations represent DACHSER in 42 countries, including South Africa. 

Overcoming Africa’s logistics challenges: Dachser South Africa's approach to customs 

Trade is the lifeblood of any economy, and the smooth operation of customs and trade procedures is critical. However, logistics companies moving goods across the African continent face a unique set of challenges. These include inadequate road and rail networks, poor infrastructure, excessive official and unofficial roadblocks, significant border delays and complex customs and excise. A lack of coordination among multiple government agencies often results in inefficiencies and bottlenecks that hinder the smooth flow of goods across borders.

The establishment of a single market has introduced new distribution systems for customs and excise revenue, which has necessitated adjustments from logistics companies. The secretariat of the African Continental Free Trade Area (AfCFTA) agreement launched an interim trading arrangement with eight qualifying countries (Cameroon, Egypt, Ghana, Kenya, Mauritius, Rwanda, Tanzania and Tunisia) to test the agreement’s provisions while negotiations are ongoing. Although trading under the AfCFTA started in January 2021, commercially significant trade has yet to happen, primarily due to the delayed Phase 1 negotiations on trade in goods and services such as the negotiations on Rules of Origin (RoO).

Regional integration arrangements further complicate matters. For example, the coexistence of the Southern African Customs Union (SACU) and the Common Market for Eastern and Southern Africa (COMESA) poses specific challenges. Intensive documentation requirements, samples for laboratory analysis, complex tariff classification, and valuation delays are some other hurdles that affect trade facilitation.

In this challenging environment, logistics companies play a pivotal role. DACHSER South Africa has been successfully navigating these complexities for over forty years, providing comprehensive logistics and customs management solutions that ensure the smooth movement of goods.  “Our commitment is to provide our clients with a holistic and seamless solution and we see ourselves as an extension of their businesses.  This means that we take care of all aspects of the transportation, including customs, storing, handling and the safe delivery of goods from origin to destination.” 

To deal with customs challenges, DACHSER focuses on compliance, transparency, and adaptability, says DACHSER Managing Director Detlev Duve. "Compliance with local and international customs regulations is essential, requiring a detailed understanding of these laws and regulations. Transparency in operations helps build trust with authorities and clients, while adaptability allows logistics companies to adjust to changing regulations and market conditions."

In order to avoid significant time delays and unforeseen cost implications, Duve says it’s vital that companies involved in international trade understand and comply with changing regulations and requirements. However, getting to grips with regulatory environments be challenging for companies and divert resources away from core business priorities, making a trusted logistics partner an essential part of doing business.

Duve says DACHSER's teams are well-versed in customs regulations and procedures. “We ensure compliance with customs requirements, including correct classification and documentation, which can save customers considerable time. Understanding Incoterms and maintaining a good working relationship with local customs authorities are key components of our approach. We further consider where costs can be saved or passage expedited. For example, certain processes could entitle an importer or exporter to claim back a percentage of duties paid to customs.” 

Customs developments have also created some opportunities for logistics companies and clients to streamline their operations.  For example, in South Africa, the government has introduced measures such as accredited client statuses for those registered for customs and excise activities.

Global logistics operations like DACHSER are also able to fully leverage technology to improve their customs handling processes. “Our digital tools assist in accurately calculating duties, tracking shipments, and ensuring documentation is correctly filed, reducing the risk of errors and delays,” says Duve.

DACHSER South Africa also offers value-added solutions for clients such as bonded storage, which allows cargo to be stored for up to two years, improving cash flow for importers. The company further provides an option for clients when a portion of imported goods will be directly exported, sparing them from having to pay duty and VAT twice. “If the client does not need to clear the entire shipment, DACHSER South Africa will clear the goods directly into our bond store and no duty or VAT will be paid until the cargo is moved out,” Duve explains. “If a portion of the stock needed to go to an African country, we would move this out with a bonded truck to that country, where the cargo would be cleared.” 

While the customs landscape in South Africa and Africa presents formidable challenges, logistics companies like DACHSER South Africa have found ways to navigate these complexities and deliver excellent service to their customers. Now more than ever, the value derived from using an experienced logistics provider in Africa can lead to significant cost savings.