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WOMEN IN LOGISTICS: Reaching new heights in agricultural logistics

Marlé Badenhorst of DACHSER South Africa, part of a global logistics company, has worked in the agricultural logistics industry for fifteen years. Her considerable experience and personal approach, backed by DACHSER’s range of specialists and comprehensive international logistics networks, ensures that the company provides expert, personalised solutions to clients when it comes to agricultural import and export.  

DACHSER South Africa provides full supply chain logistics solutions to the agricultural industry, including freight forwarding and cold chain solutions. The company most frequently deals with bulk imports of agricultural implements, equipment and even entire plants from countries including Germany, China and Turkey, as well as importing raw materials for agricultural use that would be too expensive to produce locally.  DACHSER South Africa handles exports of various commodities to African countries and internationally.

Many years of analysing client needs and challenges, and then finding solutions, has helped Badenhorst identify what clients really require from an agricultural logistics service provider.  “Clients are so varied with regard to their individual requirements, but often the problems and challenges they face are similar,” she says.  According to Badenhorst, several critical factors come into play to ensure top performance from a logistics company servicing the agricultural industry.

Personalised service

Based centrally in Bloemfontein, South Africa, Badenhorst can often be found visiting outlaying areas including mines & farms in the Free State or Northern Cape to discuss customers’ projects. “Meeting with customers on their premises, including outlying areas like mines or farms, really adds value and is part of the recipe for the long term successful relationships that we cultivate.  I believe a personal relationship is very important to people in the agricultural industry.” 

Harnessing an international network

Dachser has a closely integrated, worldwide transport and warehouse network with over 376 locations in 42 countries, providing customers with a strong presence in the most important procurement and sales markets in the world. “Having so many offices internationally strengthens our network for communications, provides a strong infrastructure and often helps us provide the best quotes,” says Badenhorst. “Recently, we assisted with the import of an entire fertiliser bagging plant from the Netherlands for an agricultural customer. Our offices in the Netherlands and in Germany ensured that  we could offer the best transport rates and a seamless process.”

According to Badenhorst, network knowledge also comes into play when exporting agricultural commodities to any African country, or to international markets. “Thanks to our offices in all the relevant countries, DACHSER has the knowledge and relationships to be able to advise on the various certification and import requirements for a particular product in these countries, ensuring the process runs as smoothly as possible.”

Tailored solutions and careful cost management

Badenhorst says the biggest challenge for import and export has become finding good sea freight rates, due to major increases in shipping charges after the pandemic. “Escalating costs and exchange rate changes have completely exploded the rates per container. We focus on strong negotiation and contacts to ensure that shipments are still viable for customers.”

Intent on finding specific solutions for clients, Badenhorst works hard to streamline haul operations in each case. “We definitely do not apply a standard approach to every client. We monitor charges line by line and deal with all the suppliers directly rather than using third parties where possible. All the charges add up, and it makes a difference when it comes to keeping costs to a minimum.”

Ability to provide live updates and frequent communication

“Not knowing what is happening is a pain point for clients, and they appreciate frequent live updates of the status of their shipments,” says Badenhorst. “DACHSER’s sophisticated client information systems enable this. We monitor shipments on a daily basis, and we are very proactive on updating customers.  Dachser is implementing a direct customer tracking programme, which takes it to the next level of enabling customers to directly track their own shipments.”

Customs expertise

As a freight forwarder, it is essential to have good relationships with the shipping lines and an excellent grasp of shipping principles and Incoterms, says Badenhorst. She accesses the specialist knowledge of colleagues like Deon Heunes, a former customs officer himself. “Deon’s knowledge is impressive. If we do encounter hold-ups, we ensure we are in the best position to assist and keep clients updated. Delays in customs can be expensive and it is critical to avoid unnecessary delays and penalties.”

In some cases, DACHSER South Africa only comes in at the point of clearance and delivery in South Africa, even if the company hasn’t undertaken the marine transportation. “We work closely with the bank’s forex departments to assist customers with the correct documentation,” says Badenhorst.

The right expertise and experience to manage risks and add value

“We help clients to manage risks and evaluate where they might have gaps,” says Badenhorst. “In particular Insurance can be complicated, and we often find new clients who have been importing for many years simply don’t have the correct insurance cover. A good freight forwarder must be able to advise on this.”

Badenhorst also notes the importance of frequent review of terms and agreements between freight forwarders and clients. “At DACHSER, we don’t take the approach of simply implementing annual rate increases. Matters are evolving so much in logistics, and a full review is critical to ensure the client has the best possible pricing.”

With South Africa’s agricultural production set to reach record levels again, strong logistics partners are a critical part of maximising opportunities in the sector. Fresh from great success at agricultural exhibition NAMPO, Badenhorst is excited about what the future holds. “It’s very rewarding to see how much value we can add for clients in this sector as we take on bigger projects, shipping lines recover and we are able to support Southern Africa’s agricultural industry as it grows to new heights.”

About DACHSER:

A family-owned company headquartered in Kempten, Germany, DACHSER is a leading supplier of logistics services worldwide. DACHSER offers comprehensive transport logistics, warehousing, and customer-specific services in two business fields: DACHSER Air & Sea Logistics and DACHSER Road Logistics. The latter consists of two business lines: DACHSER European Logistics and DACHSER Food Logistics. Comprehensive contract-logistics services and industry-specific solutions round out the company’s offerings. A seamless shipping network—both in Europe and overseas—and fully integrated IT systems ensure intelligent logistics solutions worldwide.

Thanks to some 31,756 employees at 376 locations all over the globe, DACHSER generated revenue of 7.1 billion euros in 2021.  Country organisations represent DACHSER in 42 countries, including South Africa.

Safeguarding the supply chain: A guide to transporting dangerous goods

In the intricate world of logistics, the transport of dangerous goods poses unique challenges that require specialised expertise and robust safety measures. These goods, encompassing a variety of materials such as chemicals, batteries, and fertilisers, demand meticulous handling to prevent risks to people, property, and the environment. Dachser South Africa has extensive experience in handling hazardous materials, including batteries and fertilisers, with a steadfast commitment to safety and regulatory compliance.

Managing Director of DACHSER South Africa, Detlev Duve, emphasises the importance of meticulous safety measures and adherence to international standards. "At Dachser, our priority is to ensure that all dangerous goods are transported safely and efficiently without compromising on quality or safety," says Duve. "Our teams are trained to manage the complexities of these shipments, adhering to the strictest compliance protocols."

Transporting dangerous goods involves navigating a complex landscape of regulations, safety concerns, and logistical hurdles. Duve outlines key considerations:

Regulatory compliance: Logistics companies must adhere to stringent international, national, and local regulations. This includes compliance with frameworks like the International Maritime Dangerous Goods (IMDG) Code and the IATA Dangerous Goods Regulations. Failure to comply can result in severe penalties and safety incidents.

Proper handling and packaging: Dangerous goods require specialised packaging that prevents leaks, spills, and other hazards. Handling these materials demands trained personnel equipped with the knowledge to manage risks effectively.

Complex supply chains: The logistics of dangerous goods often involve multi-modal transport, utilising road, air, and sea freight. Coordinating these modes while maintaining safety standards adds another layer of complexity.

Specialised training: Regular training programs ensure that employees are well-versed in handling hazardous materials and responding to emergencies.

Advanced technology: The use of real-time tracking systems allows for continuous monitoring of dangerous goods, enhancing both security and efficiency.

Emergency preparedness: Comprehensive emergency response plans and partnerships with local authorities are crucial for swift action in case of an incident.

DACHSER South Africa's operations are aligned with key frameworks such as the International Maritime Dangerous Goods (IMDG) Code and the IATA Dangerous Goods Regulations, ensuring rigorous compliance across all levels. Duve highlights the company's strategic approach to managing hazardous materials: "Our specialised teams are equipped with the knowledge and tools necessary to handle dangerous goods at every stage of transport. From proper labelling and packaging to leveraging advanced technology for real-time tracking, we leave no stone unturned in our pursuit of operational excellence."

The company has invested in state-of-the-art infrastructure and equipment as part of its commitment to safety. Warehousing facilities and vehicles are designed to accommodate the specific needs of hazardous materials, ensuring they are stored and transported in optimal conditions.

"Goods such as fertilizers and batteries require specialised knowledge and infrastructure to ensure their safe and efficient transport," says Duve. "For fertilisers, we must adeptly manage multi-modal transport systems, often combining road, rail, and sea routes to reach remote agricultural areas. This requires meticulous planning and coordination to ensure timely and efficient delivery. Regulatory compliance is another critical consideration, as the movement of fertilisers is subject to stringent safety and environmental standards across different countries."

Shipping lithium batteries involves strict regulations to ensure their safe transport and minimise fire or explosion risks. These rules define packaging type, labelling, documentation, and handling requirements. As Detlev Duve highlights, "Proper packaging is crucial for safety, requiring lithium batteries to be packed in strong, rigid outer packaging to resist damage. Packages must also feature specific labels to identify the battery type and associated risks. "Safety relies on clear communication and proper handling."

In addition to robust internal protocols, DACHSER South Africa maintains comprehensive emergency response plans and collaborates closely with local authorities to ensure rapid action in case of an incident.

As logistics continue to evolve, companies like DACHSER are paving the way for safer and more efficient transport of hazardous materials. "Our focus remains on setting benchmarks for safety and efficiency. We are proud to contribute to global supply chains, ensuring that even the most challenging shipments reach their destination safely," Duve says.

Best practices guide for transporting dangerous goods
Detlev Duve, Managing Director of Dachser South Africa

The transport of dangerous goods is a critical component of global logistics, demanding precision, expertise, and unwavering adherence to safety protocols. Transporting goods such as chemicals, fertiliser and batteries requires meticulous planning and execution to ensure safety and compliance. This guide outlines essential best practices that logistics companies should adopt to manage hazardous materials effectively.

1. Regulatory compliance

Adherence to regulations: Ensure compliance with international, national, and local regulations such as the International Maritime Dangerous Goods (IMDG) Code, ADR for road transport, and IATA Dangerous Goods Regulations for air transport.

Licensing and permits: Obtain necessary permits and licences for handling and transporting dangerous goods across different regions.

2. Proper labelling and documentation

Accurate labelling: Use standardised labels and placards that clearly identify the type of hazardous material being transported. This includes UN numbers and hazard class symbols.

Comprehensive documentation: Prepare detailed shipping documents, including Material Safety Data Sheets (MSDS), transport manifests, and emergency contact information.

3. Employee training

Specialised training programmes: Implement regular training for employees involved in the handling and transportation of dangerous goods. Training should cover identification, handling procedures, and emergency response.

Certification: Ensure that personnel are certified to handle specific classes of dangerous goods, as required by regulations.

4. Use of appropriate packaging

Certified containers: Utilise packaging materials and containers that meet or exceed the standards set by regulatory bodies for the specific type of hazardous material.

Integrity checks: Conduct regular checks on containers to ensure they are free of leaks, damage, or deterioration.

5. Emergency response planning

Comprehensive plans: Develop and maintain updated emergency response plans that outline procedures for dealing with spills, leaks, or accidents involving dangerous goods.

Partnerships with emergency services: Collaborate with local emergency services and have clear communication channels for rapid response in case of an incident.

6. Regular audits and inspections

Internal audits: Conduct periodic internal audits to assess compliance with safety protocols and identify areas for improvement.

Third-party inspections: Engage independent experts to perform inspections and provide insights into best practices and emerging risks.

7. Adhering to international standards

Global best practices: Align company operations with international standards such as ISO 9001 for quality management and ISO 45001 for occupational health and safety.

Continuous improvement: Stay informed about updates to international standards and integrate changes promptly into company practices.

8. Leveraging technology

Real-time tracking: Implement GPS tracking systems to monitor the location and condition of dangerous goods throughout the supply chain.

Automated systems: Use automated systems for inventory management and compliance checks to minimise human error.

Implementing these best practices ensures that logistics companies can safely and efficiently transport dangerous goods while minimising risks to people, property, and the environment. By focusing on regulation, training, technology, and proactive planning, companies can enhance their operational standards and maintain a robust safety culture.

(ENDS)

About DACHSER:

Dachser, a family-owned company headquartered in Kempten, Germany, provides transport logistics, warehousing, and customized services in two business fields: Dachser Air & Sea Logistics and Dachser Road Logistics. The latter consists of two business lines: Dachser European Logistics and Dachser Food Logistics. Comprehensive contract logistics services and industry-specific solutions round out the company’s range. A seamless shipping network—both in Europe and overseas—and fully integrated IT systems ensure intelligent logistics solutions worldwide. Thanks to some 37,300 employees at 433 locations all over the globe, Dachser generated consolidated net revenue of approximately EUR 8 billion in 2024. The same year, the logistics provider handled a total of 83.2 million shipments with a tonnage of 44.1 million metric tons. Country organizations represent Dachser in 43 countries. For more information about Dachser, please visit dachser.com

Statement by Dachser CEO Burkhard Eling on the military conflict in Ukraine

Peace and the free movement of goods are fundamental prerequisites for the positive, free development of all societies. In this spirit, Dachser has grown as an international logistics provider over the past decades. We therefore deeply regret the escalation of the military conflict in Ukraine. Among other things, the conflict will also have a substantial impact on supply chains in Eastern Europe. 

Our first priority is the safety of all drivers transporting consignments on behalf of Dachser. We have therefore today imposed an immediate takeover and loading stop for all shipments to Ukraine. This applies to all European transports of our Cargoplus service segment, which specializes in FTL and LTL transports to the CIS countries, among others, as well as to all transports from the European Logistics network that are handled in Ukraine by our partner ACE. Regular traffic from our platform Strykow (Poland) to Kiev will be discontinued. All trucks that are currently still on their way to Ukraine have to be returned in coordination with the customers. We are in close contact with our Ukrainian partner, who has also closed his warehouses.

In air freight, the airspace over Ukraine has been closed in a wide radius. Take-offs and landings are not possible here, so that congestion at the alternative airports is to be feared. 

Our European Logistics and Air & Sea Logistics teams are closely monitoring developments in the situation and are in close contact with our customers. This also applies in particular to restrictions on the movement of goods that may arise in the coming days as a result of the sanctions announced against Russia.

  Dachser's activities in Ukraine and Russia.

Dachser does not have its own locations in Ukraine, but works there with its partner ACE Logistics. The Estonian company is also Dachser's partner for the Baltic states and joint venture partner in Finland. The Cargoplus service segment handles additional full truckload services.

In Russia, Dachser has been represented by its own national company since 2008 and provides services in the Road Logistics and Air & Sea Logistics business segments. Around 160 staff are employed at seven locations. In 2020, Dachser Russia handled around 17,000 consignments and generated revenue of EUR 21.6 million.

Efficient management of global supply chains by DACHSER Air & Sea Logistics

In air and sea freight, operational procedures are characterized by a high degree of manual effort and require coordination with numerous contacts. With DACHSER as a logistics partner, customers benefit from digital solutions for more efficient management of their international supply chains. A single point of contact at DACHSER supports and coordinates their simple and fast implementation.

DACHSER's experience does show that more and more companies are taking advantage of digital applications for managing their air and sea freight. In order to provide customers with a suitable digital solution according to their requirements, DACHSER provides a diverse product portfolio. The offer is based on personalized customer solutions such as eLogistics, the central customer platform of DACHSER or standardized EDI applications and web based APIs. Analog processes can thus be replaced, optimized, or direct connections to the IT infrastructure of DACHSER can be created. The global project management by the experts of DACHSER Air & Sea Logistics does not only cover isolated parts but the entire processes and customer requirements along the supply chain are considered. This holistic approach also takes into account the overarching connection to the DACHSER Road Logistics network. For a smooth implementation, the products are tested by simulating use cases before going into operation.

Advantages at a glance:

• Nationwide project management and professional consulting by a competent, single point of contact at DACHSER
• Transparency and communication throughout the entire project process
• Digital, paperless exchange without e-mails: direct transmission of forwarding orders to DACHSER’s transport management system for air and sea freight (Othello)
• Sending status and invoice data to the customer's ERP system
• Fully automated, time saving and low-disruption processes
• Fast and detailed shipment information in real time
• Seamless integration via a single, secure source of data, thus avoiding data silos
• Synergy effects of the homogeneous system infrastructure of DACHSER
• Extension of existing enterprise solutions with additional features 
• Comprehensive digital set-up with customized solutions

The experts at DACHSER Air & Sea Logistics will be happy to provide you with further information.