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On-site partnerships ensure DACHSER serves medical logistics needs

From specialised Stiegelmeyer hospital beds, to Dr. Reddy’s pharmaceuticals to carefully calibrated medical equipment for Welch Allyn, DACHSER South Africa is delivering essential medical supplies throughout South Africa for a number of medical clients – ensuring that medical providers have the equipment they need in this challenging time. 

“The Dachser team has considerable experience in medical and pharmaceutical delivery, which has stringent health and safety compliance requirements,” says DACHSER SA managing director Detlev Duve. “We must also be able to support our clients in responding rapidly and effectively to growing needs during COVID-19. DACHSER has continued to operate effectively during lockdown with a dedicated team of home-based office staff and skeleton staff at all of our depots and local delivery centres. The entire supply chain is fully operational and on track for essential items.”

Duve says on-site partnerships and effective communications have been a key element of success in the specialist field of medical logistics. DACHSER is able to offer clients specialised warehousing and office space at the company’s Pomona head-office and five clients currently benefit from on-site offices. 

When specialised hospital bed supplier Stiegelmeyer contracted with Dachser four years ago, the German manufacturer was importing beds to South Africa. They soon moved from their original Centurion premises and to the DACHSER premises in Kempton Park, facilitating a strong partnership and seamless logistics that has grown with the business as they expanded to exporting into Africa.  Besides a full range of hospital beds supplied to largely private sector hospitals in South Africa, Stiegelmeyer has been exporting refugee beds across borders.  With the COVID-19 pandemic taking hold, the need for these beds may increase locally as well, and the DACHSER team is ready to handle increased volumes.

Theuns Burger of Stiegelmeyer says, “Interventions in response to the Coronavirus are currently impacting life at all levels. As a supplier to the medical field, we’re committed to doing whatever necessary to remain true to our healthcare mandate and to be able to react to special demands for supplies and services, even at very short notice. We have implemented extensive measures in our production and supply chain and DACHSER is an critical partner in ensuring that we are able to deliver across Southern Africa.”

Burger says the company chose DACHSER as the team was able to offer a well-priced, full solution for importing, exporting, warehousing and distribution. “With an office on site, we have full access to our stock at all times.  Working on-site has resulted in considerable efficiencies and cost-savings for our business. The Dachser team has a strong understanding of our business and we have been very happy with their service levels as a longterm supply chain fulfilment partner.”

Stiegelmeyer has a dedicated pick and pack area and space for display models, with beds built to client specifications at the DACHSER warehouse. DACHSER move up to 40 beds at time, many of which are high value items. The service includes unpacking and installing the beds in hospitals, and at times removing the older beds that the new stock will replace. This process requires health and safety preparation work and liason with the hospitals. Dachser co-ordinate with the Stiegelmeyer team to ensure that their sales executives are always there to sign off once beds have been installed.

Welch Allyn, a supplier of medical equipment, requires rigorous logistics management to ensure that their products reach medical rooms, hospitals and clinics in the perfect condition, and at the right time, in both urban centres and rural areas. Their range includes products from basic syringes to specialist cardiopulmonary equipment and patient monitoring systems. 

Welch Allyn staff are also located at the DACHSER warehouse, working closely with logistics teams to take care of medical product calibration and other specialist requirements while these products are in storage and transit. When products include high-cost, sophisticated technological equipment, error-free picking and packing is critical. In the company’s decade-long relationship with the client, stock has never once had to be written off, which is a massive achievement given that Dachser has moved millions of units of stock for the business over the years.

Duve says DACHSER's picking and packing service forms part of a continuous process that only concludes once products reaches its final destination. “Medical products are picked and packed to particular specifications that include temperature control and movement reduction. We make sure this remains consistent in transit, until the product has been handed over at the final point. Our picking and packing is further supported by a sophisticated IT system which enables the transparent coordination of complex activities and real-time information for clients on their stock.”

Duve concludes, “Clients entrust us with an important part of their business at critical times, and our service levels must remain consistent whatever the challenges may be. As a logistics company, our business is to understand this trust and to grow it into a successful logistics partnership.”

Flexibility and consolidation are key to navigating Africa’s evolving logistics challenges

With logistics across Africa facing mounting complexities in 2025, businesses are under increasing pressure to overcome a range of challenges. From congested ports in South Africa to the difficulties of managing risks in high-volume shipping lanes like the Cape of Good Hope or securing airfreight capacity, companies must find innovative and reliable logistics solutions to remain competitive.

“The current logistics landscape demands flexibility, control, and efficiency,” says Detlev Duve, Managing Director at DACHSER South Africa. “We're finding solutions to address the challenges head-on, enabling our customers to operate with confidence.”

African businesses are grappling with several pressing issues in the logistics sector, says Duve. "Cape Town’s worsening port congestion, which can lead to vessel anchorage delays of up to 10 days, is disrupting timetables and pushing up costs. The rerouting of vessels around the Cape of Good Hope adds significant shipping time, up to 10 days. Increasing demand in airfreight as shippers switch to the skies is straining available capacity. Further complicating the picture, geopolitical tensions near critical trade corridors such as the Red Sea are creating ongoing risks for maritime traffic."

Compounding these challenges are rising freight rates, driven by a shift in capacity as larger vessels are repurposed for more lucrative global trade lanes, leaving smaller ships to service Africa. "For shippers, these market dynamics translate to tighter margins, reduced operational efficiencies, and heightened uncertainty," says Duve. "A close, transparent partnership with your logistics provider is critical."

DACHSER South Africa is stepping up to empower businesses across the region with tailored services, advanced technology, and strategic partnerships, providing solutions rooted in experience and expertise.

Visibility with advanced track and trace

In a market prone to unpredictability, remaining informed is essential. Within its integrated DACHSER platform the logistics provider has deployed an enhanced track-and-trace system offering visibility into shipments. This innovation allows businesses to monitor their goods’ movement with accuracy and make informed logistical decisions. “Being in control of your shipment status is critical in today’s environment, and our track-and-trace tools ensure that our customers are always one step ahead,” explains Duve.

Diversified shipping options, balancing transit time and costs

Duve says it's vital to quickly analyse costs and lead times across different ports and carriers to find the most suitable arrangements for specific business needs. "We're working with clients to balance transit time and costs, evaluating trade-offs between faster delivery and higher shipping expenses to determine cost-efficient solutions."

Consolidation strategy to combat rising freight costs

To counter rising freight rates caused by limited capacity on certain routes, DACHSER has enhanced its global LCL services, which consolidate multiple small shipments into one larger consignment. This approach allows businesses to optimise their logistics budgets. DACHSER has also expanded its own consolidations specifically designed to manage time-sensitive cargo.
 

“At DACHSER, we manage block bookings for key trade routes and time-sensitive shipments, ensuring our customers receive cost-effective yet reliable service,” underscores Duve. By refining its already extensive consolidation network, DACHSER is extending access to more affordable shipping solutions without compromising on delivery timelines.

Supporting airfreight needs with block space agreements

The story of airfreight in 2025 centres on demand outpacing capacity, especially as online retail continues its steady growth. To fill this gap, DACHSER leverages its strategic block space agreements with air carriers. These agreements secure much-needed capacity for businesses reliant on airfreight, while DACHSER’s consolidation of shipments reduces overall costs.

“With our airfreight consolidation services backed by efficient block booking systems, our customers can move critical consignments without delay—even amidst volatile market conditions,” Duve explains.

Streamlining customs with AEO expertise

Navigating customs procedures is often a bottleneck in the African logistics chain. By securing top-tier Authorised Economic Operator (AEO) approval from the South African Revenue Service (SARS), DACHSER provides its customers expedited customs clearance and access to a dedicated SARS channel to resolve issues swiftly.
 

“We’re proud to be an approved AEO service provider. This not only streamlines border control processes for our customers but also guarantees reliability in unpredictable conditions,” adds Duve.

Sustaining an efficient supply chain requires constant adaptation and collaboration. By equipping businesses in Africa with robust digital tools, streamlined customs practices and scalable consolidation options, DACHSER effectively addresses both the immediate and long-term challenges in logistics.
 

“We are strategic partners invested in helping our customers build resilient supply chains,” says Duve. “From enhanced visibility to cost-saving strategies, DACHSER delivers solutions that adapt and evolve in sync with Africa’s dynamic markets.”
 

It is time to take proactive steps towards reliable logistics. Reach out to DACHSER today for comprehensive solutions tailored to your needs.

(ENDS)

About DACHSER:

DACHSER, a family-owned company headquartered in Kempten, Germany, provides transport logistics, warehousing, and customized services in two business fields: DACHSER Air & Sea Logistics and DACHSER Road Logistics. The latter is divided into two business lines, DACHSER European Logistics and DACHSER Food Logistics. Comprehensive contract logistics services and industry-specific solutions round out the company’s offerings. A seamless shipping network—both in Europe and overseas—and fully integrated IT systems provide for intelligent logistics solutions worldwide.

Thanks to some 37,300 employees at 433 locations all over the globe, DACHSER generated consolidated net revenue of approximately EUR 8.0 billion in 2024. The same year, the logistics provider handled a total of 82.3 million shipments weighing 44.1 million metric tons. Country organisations represent DACHSER in 43 countries. For more information about DACHSER, please visit dachser.com

DACHSER launches 30th charter flight

Since the start of the coronavirus crisis at the end of February, DACHSER Air & Sea Logistics has chartered 30 aircraft and transported a total of over 60 million respiratory masks plus medical items, such as personal protective equipment and protective gloves, for its customers. At the end of April, DACHSER organized eight charter flights in one week for the first time in the company’s history, including three on the Hong Kong—Los Angeles route.