"We have set the course"

2021 was a year of diverse challenges that DACHSER was able to master with great stability and resilience. At the same time, the company set an important strategic course, particularly with regard to its climate protection activities. Here is a text from CEO Burkhard Eling.

“A high degree of stability and reliability”

Even if concrete forecasts are currently difficult, there is cause for cautious optimism. CEO Burkhard Eling on initial trends and an outlook for 2021.

On-site partnerships ensure DACHSER serves medical logistics needs

From specialised Stiegelmeyer hospital beds, to Dr. Reddy’s pharmaceuticals to carefully calibrated medical equipment for Welch Allyn, DACHSER South Africa is delivering essential medical supplies throughout South Africa for a number of medical clients – ensuring that medical providers have the equipment they need in this challenging time. 

“The Dachser team has considerable experience in medical and pharmaceutical delivery, which has stringent health and safety compliance requirements,” says DACHSER SA managing director Detlev Duve. “We must also be able to support our clients in responding rapidly and effectively to growing needs during COVID-19. DACHSER has continued to operate effectively during lockdown with a dedicated team of home-based office staff and skeleton staff at all of our depots and local delivery centres. The entire supply chain is fully operational and on track for essential items.”

Duve says on-site partnerships and effective communications have been a key element of success in the specialist field of medical logistics. DACHSER is able to offer clients specialised warehousing and office space at the company’s Pomona head-office and five clients currently benefit from on-site offices. 

When specialised hospital bed supplier Stiegelmeyer contracted with Dachser four years ago, the German manufacturer was importing beds to South Africa. They soon moved from their original Centurion premises and to the DACHSER premises in Kempton Park, facilitating a strong partnership and seamless logistics that has grown with the business as they expanded to exporting into Africa.  Besides a full range of hospital beds supplied to largely private sector hospitals in South Africa, Stiegelmeyer has been exporting refugee beds across borders.  With the COVID-19 pandemic taking hold, the need for these beds may increase locally as well, and the DACHSER team is ready to handle increased volumes.

Theuns Burger of Stiegelmeyer says, “Interventions in response to the Coronavirus are currently impacting life at all levels. As a supplier to the medical field, we’re committed to doing whatever necessary to remain true to our healthcare mandate and to be able to react to special demands for supplies and services, even at very short notice. We have implemented extensive measures in our production and supply chain and DACHSER is an critical partner in ensuring that we are able to deliver across Southern Africa.”

Burger says the company chose DACHSER as the team was able to offer a well-priced, full solution for importing, exporting, warehousing and distribution. “With an office on site, we have full access to our stock at all times.  Working on-site has resulted in considerable efficiencies and cost-savings for our business. The Dachser team has a strong understanding of our business and we have been very happy with their service levels as a longterm supply chain fulfilment partner.”

Stiegelmeyer has a dedicated pick and pack area and space for display models, with beds built to client specifications at the DACHSER warehouse. DACHSER move up to 40 beds at time, many of which are high value items. The service includes unpacking and installing the beds in hospitals, and at times removing the older beds that the new stock will replace. This process requires health and safety preparation work and liason with the hospitals. Dachser co-ordinate with the Stiegelmeyer team to ensure that their sales executives are always there to sign off once beds have been installed.

Welch Allyn, a supplier of medical equipment, requires rigorous logistics management to ensure that their products reach medical rooms, hospitals and clinics in the perfect condition, and at the right time, in both urban centres and rural areas. Their range includes products from basic syringes to specialist cardiopulmonary equipment and patient monitoring systems. 

Welch Allyn staff are also located at the DACHSER warehouse, working closely with logistics teams to take care of medical product calibration and other specialist requirements while these products are in storage and transit. When products include high-cost, sophisticated technological equipment, error-free picking and packing is critical. In the company’s decade-long relationship with the client, stock has never once had to be written off, which is a massive achievement given that Dachser has moved millions of units of stock for the business over the years.

Duve says DACHSER's picking and packing service forms part of a continuous process that only concludes once products reaches its final destination. “Medical products are picked and packed to particular specifications that include temperature control and movement reduction. We make sure this remains consistent in transit, until the product has been handed over at the final point. Our picking and packing is further supported by a sophisticated IT system which enables the transparent coordination of complex activities and real-time information for clients on their stock.”

Duve concludes, “Clients entrust us with an important part of their business at critical times, and our service levels must remain consistent whatever the challenges may be. As a logistics company, our business is to understand this trust and to grow it into a successful logistics partnership.”

DACHSER enhances its strong air network with more of its own capacity in 2021

Building on work that began last year, DACHSER Air & Sea Logistics will be increasing its own capacity in 2021. Starting in mid-January, its air network will cover the Hong Kong-to-Frankfurt and Frankfurt-to-Chicago routes and returns.

For a sustainable society: More and more NGOs are taking action around the world

In the course of globalization, internationally networked non-governmental organizations or NGOs are playing an increasingly important role. DACHSER’s partnership with children’s aid organization terre des hommes demonstrates how a company can support an NGO over the long term.

Latest update on DACHSER Air & Sea Logistics operations

With this update DACHSER would like to inform about the current DACHSER Air & Sea Logistics operations across the regions APAC, EMEA and Americas. In the attached document (see download below) it is listed whether a country organization of DACHSER is operational or, if only limited or not at all, why this is the case. Since the situation in the countries may change rapidly, the attached document will be updated on a regular basis and published on our website.

For a sustainable society: More and more NGOs are taking action around the world

In the course of globalization, internationally networked non-governmental organizations or NGOs are playing an increasingly important role. DACHSER’s partnership with children’s aid organization terre des hommes demonstrates how a company can support an NGO over the long term.

Environmental protection, human rights, joint development projects, migration, anti‑discrimination: the importance of non-governmental organizations, or NGOs, for society is great. Independent of states and governments, they advocate for social, socio-political, or environmental issues. The coronavirus crisis is making the work of NGOs more urgent, as humanitarian aid in developing countries is now more important than ever. This is a challenge for many such organizations, as their work is often hampered by travel bans as well as difficult working conditions and hygiene measures on site. In addition, many of those who donate are less willing to do so in times of crisis. Yet this is exactly what NGOs depend on, because in addition to membership fees, donations are their main source of financing. Transparency with regard to an organization’s cash flow and what it achieves with those funds is now all the more critical for strengthening donor confidence. Many NGOs inform their donors regularly via press releases, newsletters, or on their website about individual projects and the use of funds. NGOs are also monitored by auditing companies and the relevant tax authorities to ensure that they are using donations correctly. A “donation seal” from the German Central Institute for Social Issues (DZI), headquartered in Berlin, helps engender even greater trust on the part of the donors. The seal guarantees that the respective NGO is trustworthy and that the work they do is respectable.

DACHSER supports terre des hommes

According to estimates, there are currently tens of thousands of NGOs worldwide, providing medical care in crisis areas, looking after refugees, supporting micro-enterprises in the start-up phase, and more. One of the leading children’s aid organizations is terre des hommes. Founded in Germany in 1967, the organization protects children from slavery and exploitation, cares for the victims of war, violence, and abuse, and provides education and training for children. The German arm of terre des hommes currently supports 386 projects around the globe. International logistics provider DACHSER has been supporting the work of terre des hommes in South Asia, southern Africa, and Latin America since 2005. In keeping with the principle of “helping people to help themselves,” terre des hommes implements local aid projects to permanently improve the lives of children and the others in their villages. “As a global logistics company, we have operations around the world that bring people, markets, and manufacturing closer together. Yet not everyone is experiencing the benefits of globalization. It is our responsibility to stand up for these people and improve their living conditions,” explains Bernhard Simon, CEO at DACHSER.

By extending its contract with terre des hommes through 2025, DACHSER will be supporting the North Indian state of Bihar as well as projects in New Delhi and Uttar Pradesh. Taking a look at the latter, Ingrid Mendonca is coordinating an aid project there for terre des hommes Germany and is enthusiastic about the commitment of the locals, especially now during the coronavirus pandemic. “Not only do the youth groups support their own communities, sew masks, and procure food, but they are also getting in touch with young people in other villages, districts, even states and getting organized,” Ingrid Mendonca says. “Their commitment to improving the situation is inspiring.”

DACHSER employees also benefit from their employer’s commitment to social responsibility and can support terre des hommes projects on site. For example: Melanie Diem, Team Leader Project Management at DACHSER, coordinated a sustainability project by terre des hommes and DACHSER in Livingstone, Zambia. DACHSER Young Professionals and students from the terre des hommes network took part in the project. “The participants’ commitment to the cause was very impressive. DACHSER employees have the opportunity to immerse themselves in the work of an NGO, an area with which they might otherwise never come into contact,” Melanie Diem explains.

A special kind of commitment

The partnership between DACHSER and terre des hommes shows that together, a commercial company and an NGO can achieve amazing things. “Our collaboration with DACHSER is particularly valuable and important to us because it involves a huge personal commitment and open and honest dialogue,” says Stephan Stolze, head of the fundraising department at terre des hommes. “DACHSER’s employees and CEO Bernhard Simon in particular are deeply involved in the terre des hommes projects funded by DACHSER. They want to know how the people on the ground are doing and to what extent DACHSER’s support succeeds in helping to improve the living conditions of the local people.” In 2018, DACHSER’s commitment was recognized with the German CSR Award in the “Social Engagement” category. Partnering with an NGO makes DACHSER a pioneer, as only a few companies in Germany support internationally active NGOs. “Larger, international companies in particular should seriously consider the UN’s 17 Sustainable Development Goals and support projects in these areas for as long as they can,” Stephan Stolze says.

Craft food trend requires suitable logistics concepts

Since the outbreak of the coronavirus, the demand for craft food has increased significantly. Throughout Europe, more and more consumers are attaching importance to sustainably produced food, produced in small manufactories and not by large industrial companies. A trend that requires dedicated logistics experts.

The demand for sustainably produced food is increasing significantly. For example, 82 percent of all Germans already make sure when buying food that the product comes from the region. This is the result of the representative survey "Nutrition in the Corona Crisis" conducted by forsa on behalf of the German Federal Ministry of Food and Agriculture (BMEL) among 1000 citizens. Small businesses with craft competence and food start-ups wanting to position themselves in the market with craft food and wanting to preserve the tradition of the food craft increasingly profit from this development.

"Regionality and sustainability are gaining importance."

Consumers focus on sustainability and, in small quantities, food produced according to traditional methods. "Sustainable" has become the buzzword for healthy, environmentally friendly food. "The world is changing. It is a genetic phenomenon that in times of upheaval, people look for new sources of food," explains futurologist Max Thinius. For years he has been conducting research on the subject of food, advising various regions in Germany on the digitization of everyday life, the working and nutritional world of the population and is a frequent guest on the German government's scientific advisory council.

"Regionality and sustainability of food, but also the health of the individual, are becoming increasingly important. In the future we will have food of the best quality and new technologies to evaluate and use this quality in relation to our health". According to Thinius, new production methods such as intercropping, in which different plants are cultivated that complement each other in terms of growth and soil use, and selective care carried out by care and harvesting robots will make up to 90 percent of pesticides redundant in the future, he says.

"Soon, Craft Food will no longer be confined to the small regional grower. Together with intelligent working environments and modern technologies, large new food structures are in the process of being created here.” But the new food culture’s pioneers are currently still the small, innovative farms.

Small quantities safely transported – all across Europe

This rapidly growing craft food movement requires logistics concepts that meet the requirements. "Food manufacturers place different demands on logistics providers than industrial companies do", says Marc Hackländer, Head of European Network & Partner Development at DACHSER. The products are only manufactured in small quantities for narrow, like-minded target groups, not for an anonymous mass market where availability and price are the focus. As a result, the major European retail chains and discounters are often excluded as recipients. Nevertheless, these manufacturers, which up to now have often been regionally oriented, are looking for new sales channels and are attracting interest from customers in neighboring European countries.

The European Food Network specializes in the Europe-wide transport of food, even in small quantities. The member companies of the alliance are ideally positioned for this type of job. The food logistics companies are regional specialists who have grown over many years from family structures to national players, but have always remained close to their customers. Marc Hackländer: "The vehicles must be able to cope with the conditions at the pick-up and delivery location, often there are no ramps. Communication and customer processes take place on other levels - this is where listening and consulting are required, flexibility, solution orientation, thinking along with the customer. This is time-consuming, but it is worth it and it is a pleasure to be able to grow with the companies".

DACHSER organizes first direct charter flight from China to Spain

DACHSER Air & Sea Logistics arranged for medical equipment to be transported from Asia to Spain at the end of May. This was the first flight from China to Madrid since the beginning of charter activities during the coronavirus pandemic.

DACHSER continues charter flights in May

In addition to charters between Asia and Europe, the logistics provider will organize further transpacific flights to cover the North and South American markets. One such change is the addition of the new Shanghai—Los Angeles route.

Latest update on DACHSER Air & Sea Logistics operations

With this update DACHSER would like to inform about the current DACHSER Air & Sea Logistics operations across the regions APAC, EMEA and Americas. In the attached document (see download below) it is listed whether a country organization of DACHSER is operational or, if only limited or not at all, why this is the case. Since the situation in the countries may change rapidly, the attached document will be updated on a regular basis and published on our website.

We sincerely regret any inconveniences caused to our customers due to the pandemic. At DACHSER, we have contingency measures in place and will offer our customers the best alternative solutions to keep the supply chain running. Anyhow, the situation at ports, airports or customs authorities might cause delays. Furthermore, the capacity situation on the global airfreight market is very tense as there are basically no passenger flights operating at the moment.

At the same time, DACHSER has installed strict hygiene measures (e.g. home office) to ensure a safe working environment and to do our part in stopping the spread of the virus. DACHSER is trying to keep the impact of these measures as low as possible, however, together with the official measures by the governments, the precautions may lead to some delays in the operations.

In case of any questions and/or queries, please feel free to contact your local DACHSER representative.

DACHSER's transport network is prepared for dynamic changes

DACHSER says thank you - over the past few weeks, our customers have informed us in good time about their current transport requirements and included us in their planning. This has enabled us to quickly adjust our capacities to the actual demand. Due to the sharp decline in transport volumes in recent weeks, we have temporarily reduced transport capacities and installed special schedules.

The many measures taken to reduce new infections with the coronavirus have had a positive effect in many European countries in recent days. Initial easing measures, for example a partial reopening of retail outlets, are making everyday life easier for people. Since many industrial companies are also resuming production - albeit mostly at lower output levels - we expect transport volumes to remain volatile, but to increase again in principle.

With the active support of our customers, we are very well prepared for the coming period and will also be able to handle rising transport volumes again with the well-known DACHSER quality. It will continue to be very valuable for us in the future, too, that our customers continue to provide us with all the planning information that will enable us to adjust transport capacities and planning in line with demand.

We would like to thank you for your active cooperation during this very challenging period and look forward to continuing our successful collaboration, in which you can continue to rely on DACHSER.

DACHSER launches 30th charter flight

Since the start of the coronavirus crisis at the end of February, DACHSER Air & Sea Logistics has chartered 30 aircraft and transported a total of over 60 million respiratory masks plus medical items, such as personal protective equipment and protective gloves, for its customers. At the end of April, DACHSER organized eight charter flights in one week for the first time in the company’s history, including three on the Hong Kong—Los Angeles route.

DACHSER supplies French hospitals with needed medical supplies

DACHSER Air & Sea Logistics organized a transport of emergency medical supplies from Shanghai, China, for hospitals in Nantes, France